Location: US-based remote or hybrid (offices in El Segundo, CA)

The Role

We are looking for a motivated and detail-oriented Customer Support Associate to join our growing team. In this role, you will serve as the first point of contact for customers, helping them navigate our platform, resolve issues, and ensure they have a positive experience.

Empathy, judgment, creativity, and real partnership can’t be automated—and that’s exactly what defines great support. We’re committed to investing in a human-first support team that delivers the thoughtful, high-quality experience our customers expect.

This is an entry-level position ideal for someone who enjoys problem-solving, communicating with people, and learning new systems. The ideal candidate brings a positive attitude, high energy, and a genuine desire to help others, even when tackling complex or challenging issues.

You will work closely with our customer success, product, and engineering teams to ensure customers receive timely and accurate support. This role may be fully remote, hybrid or in-person at our headquarters in El Segundo, CA. Working hours are generally Monday through Friday 9:00 AM to 5:30 PM (with a 30-minute lunch period) Pacific Time.

If you’re someone who takes pride in helping people and wants to grow alongside evolving tools (not be replaced by them), we’d love to hear from you.

What You'll Do

• Respond to customer inquiries via email, chat, and support tickets in a timely and professional manner
• Troubleshoot customer issues and provide clear, step-by-step guidance
• Escalate complex issues to the appropriate internal teams when needed
• Maintain accurate records of customer interactions in the support platform
• Help customers understand product features and best practices
• Contribute to internal documentation and help center resources
• Identify recurring customer issues and share feedback with product and operations teams
• Maintain a high standard of customer satisfaction and professionalism in all communications
• Approach customer interactions with enthusiasm, patience, and a solutions-oriented mindset

What You've Done

• 0–2 years of customer service, support, or related experience
• Experience in volunteer leadership and/or student body roles demonstrating commitment, organization and self-management skills and abilities.
• Strong written and verbal communication skills
• Positive attitude and high energy when engaging with customers and teammates
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable learning new tools and software platforms
• Problem-solving mindset and a customer-first attitude
• Ability to work both independently and collaboratively in a hybrid environment
  

You will likely do well in this role if you:

• Enjoy helping people and take pride in solving problems
• Bring positive energy and patience to customer interactions
• Stay calm and solutions-focused when handling challenging situations
• Are curious and enjoy learning new tools and systems; technically savvy
• Like working in a fast-moving environment where priorities can shift
• Take initiative and look for ways to improve processes or documentation
• Are dependable, organized, and comfortable managing multiple tasks at once
• Experience using customer support platforms (Zendesk, Help Scout, Intercom, etc.)
• Familiarity with CRM or ticketing systems
• Experience/internship working in a fast-paced startup or similar environment
  

Why You'll Love this Role

• Opportunity to shape the growing Customer Success function from the ground up
• Direct impact on enterprise customers and the social good they enable
• Collaborative, mission-driven team with high standards and low ego
• A role that rewards initiative, creativity, and adaptability

The base compensation for this role is $25 per hour for candidates in Los Angeles, CA. In addition, this role is eligible for equity, and benefits. Final compensation will be based on experience, interview performance, and local market benchmarks.