About the Part Time Mental Health Coach at Headspace:

As a part-time mental health coach, you play an instrumental role in making the Headspace mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touch points w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

As a part-time coach you will be offering critical support to our full-time coaching staff to ensure they and our members alike have what they need to succeed. As well, you will be a valuable member of the wider, nation-wide Headspace team!

Headspace Care coaching is delivered entirely through text-based-chat within the Headspace app. This means as a part time coach, you’ll be providing services through the use of a computer and with a strong ability to translate your skills into writing. In addition to coaching our members, you’ll also have biweekly 1:1 supervision outside of your coaching hours and our Team Meeting recordings will be available for you to view when they are available.

Headspace coaches are ready to be part of a community working collaboratively to make mental health support accessible to everyone, no matter their background or experience.

What you will do:

• Carry a full, active caseload of members and complete intakes of new members
• Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (I.e. assessments, care plans, daily notes and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax)
• Collaborate through notes with member's Clinical Team to collaborate on their care plan
• Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
• Assess risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.

The part time coach role is unique and distinct from our full-time coaching staff. Details regarding schedule and structure are provided below:

• Headspace’s part-time coaches work a combination of both fixed and flex hours

Fixed Hours: 20 hours per week required. Part time coaches follow a consistent weekly schedule. See shift schedules below.

Shift Schedules:

(We are currently considering applicants for the following part-time shifts.)

Shift 1 (French/English): Mon, Wed, Thur, Sun 4-9pm PST

Shift 2 (Spanish/English): Fri/Sat, 8am-1pm PST, Sun/Wed, 4-9pm PST

Shift 3 (General): Thurs-Sun 4-9pm PST

Shift 4 (General): Mon/Wed, 3-8pm PST and Sat/Sun 11am-4pm PST

Shift 5 (English): Wed-Sat, 4-9pm PST

Shift 6 (General): Tues/Wed/Thurs, 4-9pm PST and Sun 4-9pm PST

Flex Hours:

• • • Must be able to work flex hours across all potential needs-areas, including weekends, evenings, overnight and holidays
    • When necessary, flex hours are scheduled in advance
    • In rare occasions, flex hours are scheduled with 24-48 hours notice or less and therefore requires our part-time coaches maintain a degree of flexibility for this less frequent but important component of the role
  • Holidays:
    • All PT Headspace Care Coaches are required to work a minimum of 6 holidays per year which will be assigned to you and will be paid holiday rates. You may also have the opportunity to sign up for additional holidays if you desire (Headspace’s company calendar has a total of 14 holidays/year).

What you will bring:

• A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor
• Master’s degree in psychology-related field

OR

Bachelor’s degree and coaching certificate from an NBHWC approved program

• Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
• Ability to deliver text-based care
• Fluency in Google Suite

Preferred but not required

• Bilingual (French or Spanish)
• Experience with triage and working within a team-based care model
• Have worked with a text-based platform providing care in the past

Additional Requirements For Bilingual Coaches Only

As a coach who supports our French or Spanish Services Program, you are required to demonstrate writing proficiency at the following level for any language that you are working in:

• Understand a wide range of longer and more demanding texts
• Can recognize and respond to implicit meaning in text/ chat form
• Express ideas without too much searching for vocabulary or expressions
• Effectively use the language for social, coaching and professional situations
• Create well-structured and detailed texts on complex topics

Pay & Benefits:

The base hourly pay range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base hourly pay range for this role is $25.00/hr - $30.00, with the ability to earn incentive pay of $50 for each additional “flex” shift worked. The base hourly rate may also be higher for those that live in specific geographical regions and /or for those who are being hired for a Bilingual position.

At Headspace, hourly pay is but one component of our Total Rewards package. We’re proud of our part-time package inclusive of: hourly pay, incentive pay, monthly wellness stipend, lifetime Headspace membership, unlimited, free mental health coaching, and holiday pay. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

________________________________________________________________________________________________________