Sales Operations Analyst

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Sales Operations Analyst to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you will provide exceptional administrative and operational support to our Go to Market team, serving as a primary point of contact for client-facing professionals, and contributing to strategic projects and initiatives to empower the team.

Who are you?

We’re looking for individuals who aren’t afraid to learn new systems and wear multiple hats throughout an organization.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

On a regular basis you will

• Work under guidance of the Sales Operations Manager and support various sales enablement projects

• Utilize Looker for cross platform reporting to track copy orders, spending, and accounts

• Update and maintain contacts, companies, pricing, and additional tracking fields in our CRM, Hubspot

• Conduct regular audits of our CRM

• Run reports and integrate, compile, analyze, and evaluate imperfect data across multiple sources

• Collaborate with the sales team to implement best practices and improve overall effectiveness

• Track and report on key performance indicators (KPIs) related to sales activities

• Assist with various requests on an as-needed basis.

You’re gonna crush it if

• You have 2+ years of experience in an analyst position

• You have strong analytical abilities: You are comfortable with analysis, interpreting sales metrics, and making data driven decisions.

• You have experience working with CRM's, ERP’s, business intelligence softwares, accounting systems, etc.

• You are an effective communicator: you can clearly present findings, explain insights, and collaborate with people of varying technical abilities

• You are great at identifying problems and coming up with creative solutions to solve problems without clear instruction

• You thrive in a highly-variable environment and prefer to leverage technology to optimize your day-to-day work.

• You have excellent communication, interpersonal, organizational, and project management skills.

• You have the ability to be self-directed in a fully-remote, fast-paced environment.

Compensation & Benefits

• Salary - $70k- $90k

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k through Guideline

• A home office setup and a monthly stipend to offset internet and phone costs

Our Team

Our GTM team is a high-growth, powerhouse group, focused on growing Steno’s presence and impact. The team cultivates business relationships that help Steno achieve our big, audacious goals.

Composed of Marketing, BDR, Inside Sales, and Outside Sales teams, we work in direct partnership with our Customer Success and Executive teams to drive awareness and revenue while remaining laser-focused on creating and sustaining exceptional client relationships.

About Steno

• Founded in 2018; grown from 9 to a fully remote team of about 200 in 5 years

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

• Flexible litigation financing (e.g., DelayPay)

• Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

• White glove, concierge customer service that our clients rave about

Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. Applicants needing special assistance or accommodation for interviews or website access may contact us by sending an email to hr@steno.com.

Note: Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer has been extended.