Production Coordinator, Production (Remote)

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Equity

Steno is growing! We’re looking for a Production Coordinator (East Coast) to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this role, you’ll support our Production team in delivering the quality services and products we’re known for, by monitoring the production department's inbox, and responding to questions from our clients.

Who are you?

We are looking for highly organized individuals who thrive in a busy, fast-paced environment–we know you’ve heard this before, but we’re not kidding. We’re growing–fast–so we’re looking for folks who are excited to match pace and help keep us moving on our current path. If you are ready to hit the ground running and want to have a direct impact on the services we provide to our clients, then this role is for you!

You will be instrumental in supporting the Production Team, ensuring our team is able to function in a timely and efficient way. Operating with a hospitality mindset, often under pressure, is critical to ensuring our internal and external clients are able to operate at full capacity.

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.

On a regular basis you will

• Monitor and manage a high volume of inbox requests for the production team, ensuring that post-deposition tasks are being completed on time

• Evaluate and escalate time-sensitive requests to the appropriate person or department as needed

• Maintain accurate records of client interactions

• Collaborate cross-functionally to resolve customer issues and concerns

• Maintain a positive and hospitable attitude at all times

• Continuously improve your knowledge of Steno’s products and services

• Develop and collaborate on ideas that help improve the efficiency and workflow of the Production Team

• Assist the Production Team in additional administrative tasks as needed

You’re gonna crush it if

• You’ve got 1+ years of administrative or similar experience; prior court reporting or legal experience is a huge plus!

• You’re highly organized with excellent attention to detail and critical thinking skills.

• You have strong written and verbal communication skills–we’re a digital and dispersed team always working to keep each other informed.

• You offer high-quality and hospitable customer service–we love people and we hope you do too.

• You’re enthusiastic about the opportunity for growth within the company and working for a start-up.

• You are comfortable with and capable of working independently in a fast-paced, remote environment where you’ll need to learn new skills and systems quickly.

• You are proficient on both Mac and PC; Google Drive experience is a plus (bonus points for experience with a Wiki platform!).

Compensation & Benefits

• Salary - $19-$22/hourly

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k through Guideline

• A home office setup and a monthly stipend to offset internet and phone costs

Our Team

The production team is a highly reliable and super motivated team. A diverse group working throughout the country, we’re responsible for all final production of deposition transcripts.

We are tech-savvy perfectionists and collaborative team players. Not only do we work under tight deadlines, but we are also constantly evaluating and reevaluating our own processes to make them more efficient than they were the day before!

If a fast paced environment that keeps you on your toes is not for you, then the production team is probably not the right fit. But if you don’t shy away from a little chaos and you are a natural troubleshooter, then you may just find the home you are looking for here.

About Steno

• Founded in 2018; grown from 9 to a fully remote team of about 200 in 5 years

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

• Flexible litigation financing (e.g., DelayPay)

• Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

• White glove, concierge customer service that our clients rave about

Steno is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. Applicants needing special assistance or accommodation for interviews or website access may contact us by sending an email to hr@steno.com.

Note: Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer has been extended.