Senior Operations Manager, Provider Operations

Full-Time, Remote / Salary, Exempt / Includes Benefits, Equity

Steno is growing, and we're looking for an operator to build the engine behind how we recruit, hire, and onboard court reporters nationwide. This isn't a traditional recruiting role — it's an operations leadership role where recruiting happens to be the function you're running. You'll own the systems, processes, and team that turn "we need more reporters in this market" into a repeatable, scalable machine.

Who are you?

You're a systems thinker first. When you solve a problem, you're already asking how to make that solution work for the next 100 cases - through a product fix, a process change, an automation, or a new team workflow. You don't just do the work; you build the thing that does the work. You've managed a team before and you know how to set a bar, give direct feedback, and develop people while still being close enough to the work to jump in when it matters.

You're scrappy. You'd rather launch an imperfect process now and refine it in real time than wait for the perfect plan. You call balls and strikes - when something isn't working, you say so and move on to the next idea instead of defending a bad bet.

On a regular basis you will

• Own end-to-end supply management and provider growth for court reporters nationwide - the systems and processes, not just the outcomes
• Develop, structure and launch programs or tests on new sourcing channels, tools, or incentives to increase provider growth. Gather input from subject matter experts and track success to determine where we make future investments
• Monitor provider growth performance weekly, reporting out and diagnosing regularly what’s working and what isn’t.
• Manage and develop a team focused on sourcing, screening, and onboarding reporters, setting clear goals and holding a high bar
• Identify where a manual, one-off fix should become a scaled solution — via process redesign, automation, or partnering with Product/Eng to build it
• Build and continuously optimize the recruiting funnel from outbound sourcing through activation, instrumenting it so drop-off and bottlenecks are visible
• Design onboarding workflows that get new reporters engaged and working fast, closing the gap where new additions fail to activate
• Partner cross-functionally with Marketing, Product, Ops, and Data to build tools, collateral, and workflows that scale the team's output
• Develop expert-level fluency in the court reporting industry — certifications, job types, and what different reporters value — fast enough to make good calls without waiting to be an expert

You'll thrive in this role if

• You have 5+ years of experience in operations, recruiting, or marketplace/supply-chain management, including experience managing a team
• You think in systems: you default to "how do we scale this" over "how do we get this one done"
• You've managed people, especially junior or early-career team members, and know how to coach, set expectations, and hold a bar without micromanaging
• You have experience building or scaling operational processes — recruiting, staffing, marketplace supply, or similar high-volume, high-throughput functions
• You're comfortable owning a metric end-to-end: setting the target, building the plan, executing, and reporting honestly on results
• You're biased toward action — you'd rather launch something imperfect and iterate than delay for certainty
• You make fast, clear-eyed calls on what to keep and what to kill, and you move on without second-guessing
• You can pick up a new industry quickly and get fluent in its mechanics without hand-holding
• You're interpersonally savvy and build trust easily with people from different backgrounds and experience levels

Compensation & Benefits

• Salary - $130k-$165k
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven't received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.
• Steno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role. All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process.