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People Operations Generalist

Tia

Tia

People & HR, Operations
Remote
Posted 6+ months ago

Role Title: People Operations Generalist

Location: Remote (preferably AZ, NY, or LA)

Summary:

We are seeking an enthusiastic and detail-oriented People Operations Generalist to join our team. This remote role is crucial for implementing People Operations programs across our organization. As a key collaborator with departments such as recruiting, accounting, market operations, and IT, the People Operations Generalist will be responsible for HRIS administration, ensuring compliance with employment laws, maintaining data integrity, and contributing to key initiatives like open enrollment and cross-functional projects.

Key Responsibilities

  • Project Management:
    • Serve as a liaison with third parties and stakeholders, providing project management support for People Operations initiatives such as open enrollment or other rollouts.
    • Develop project and implementation plans, inclusive of timelines, resource allocation, identifying critical milestones, dependencies, and risks and manager and employee communications,.
    • Coordinate cross-functional teams and stakeholders, facilitating collaboration and communication to achieve project objectives.
  • Compliance and Policies:
    • Ensure compliance with federal, state, and local employment laws and regulations, including record-keeping requirements, reporting obligations, and employment-related policies.
    • Prepare and submit regulatory reports and filings as required, such as EEO-1, ACA, and other government-mandated reports.
    • Assist in conducting audits and assessments to ensure adherence to company policies and procedures.
    • Develop and document standard operating procedures (SOPs) for various HR functions, ensuring consistency and compliance with policies and regulations.
    • Maintain the internal knowledge base/intranet with employee resource articles.
  • Data Analysis and Reporting:
    • Responsible for ad-hoc and recurring reporting for various stakeholders, including IT, Finance, other cross-functional business teams. .
    • Own and manage employee data accuracy and audits.
  • HR Shared Services:
    • Partner with collaborators on the People team in HRIS administration, ensuring data integrity, testing system changes, report writing, and analyzing data flows for process improvement opportunities.
    • Support as backup on various People Operations functions, such as onboarding/offboarding, benefit and compensation administration, immigration, payroll, and time-off requests..
    • Assist in the employee ticketing system and process to ensure a great employee experience.
    • Supporting HRBPs on employee relations issues promptly and professionally.
    • Maintain knowledge of People Ops systems and processes; serve as support and backup for various projects or business needs.

Qualifications:

  • 4-6 years of HR experience, prior generalist responsibilities preferred
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Strong knowledge of federal, state, and local employment laws and regulations.
  • Experience with HRIS administration and data management.
  • Excellent organizational, problem-solving, and communication skills.

Benefits

  • Unlimited vacation
  • Free Tia membership
  • Competitive stock option package
  • $300 one-time WFH stipend
  • $50/month phone and internet reimbursement
  • Medical, dental, and vision benefits
  • 401k program (no matching at this time)
  • Top of the line 13" Macbook Pro
  • Travel stipend for team off-sites

About Us:

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

  1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
  2. Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
  3. Asking why, then why again — because accepting “this is just the way it is” is not good enough
  4. Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
  5. A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!