Role Title: Manager, Clinical Operations
Location: Remote, in a Tia Market with the ability to travel to Tia clinics as needed (AZ, LA, SF, or NYC)

Job Summary: As the Manager of Clinical Operations at Tia, you will play a pivotal role in overseeing and optimizing the clinical operations to ensure efficiency, quality, and patient satisfaction. You will be responsible for managing utilization management, provider schedule design, clinical service line operations, clinical data system development, and clinical policy development.

Key Responsibilities:

Utilization Management and Provider Schedule Design:

• Develop and implement utilization management strategies aligned with Tia's business financial goals, ensuring optimal resource allocation and operational efficiency.
• Analyze current and forecasted supply and demand data to inform scheduling decisions and maximize provider productivity.
• Collaborate with Finance and Business Development teams to align utilization strategies with financial objectives, such as revenue targets and cost containment initiatives.
• Lead initiatives to develop systems and tools that support efficient provider scheduling, ensuring schedules are consistent, feasible, and supportive of provider retention, experience, and clinical quality.
• Partner with IT and Analytics teams to develop and enhance scheduling systems and tools that support utilization management goals.
• Ensure that scheduling systems are user-friendly, efficient, and capable of adapting to changing operational needs and priorities.

Clinical Service Line Operational Maintenance and Improvement:

• Oversee the day-to-day operational activities of clinical service lines, ensuring adherence to established protocols and standards.
• Partner with cross-functional teams, especially Operations, to develop highly effective protocols that support the success of each service line.
• Collaborate with Clinical Quality Improvement teams to integrate quality metrics into service line operations, ensuring continuous improvement in patient care outcomes.
• Identify opportunities for innovation and efficiency within service line operations and lead initiatives to implement best practices.
• Understand and continue to iterate on service line strategy as Tia matures and evolves over time, ensuring alignment with the company's north star and objectives.
• Foster a culture of continuous improvement within service line operations, promoting flexibility and adaptability to meet changing healthcare landscape and patient needs.

Strategic Clinical Initiatives:

• Lead the development and implementation of strategic clinical initiatives aimed at enhancing clinical efficacy and improving patient outcomes.
• Collaborate with clinical teams to establish evidence-based practices and protocols that align with industry standards and support organizational goals.
• Utilize data-driven insights to evaluate existing clinical practices, identify areas for improvement, and implement strategies to standardize clinical care across Tia.
• Monitor and assess the impact of strategic clinical initiatives on patient outcomes and operational efficiency.
• Partner with stakeholders to ensure alignment with organizational goals and foster a culture of continuous improvement in clinical operations.
• Continuously review and update strategic clinical initiatives to reflect advancements in healthcare practices and technology.

Qualifications:

• 5 years of experience in healthcare administration, clinical operations or clinical program management
• Proven track record of successfully overseeing clinical utilization management, provider scheduling, and clinical service line operations
• Strong project management and leadership skills with the ability to effectively lead cross functional initiatives to on time delivery and impactful results
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Operational expertise with the ability to develop and implement efficient processes and systems.
• Excellent problem-solving abilities and a strategic mindset.
• Knowledge of healthcare regulations, policies, and standards.

About Us:

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
2. Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
3. Asking why, then why again — because accepting “this is just the way it is” is not good enough
4. Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
5. A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us! #INDTIA