Job Title: Senior Director, Business Operations

Department: Business Operations & Strategy

Reports To: CEO

Location: San Francisco

Position Type: Full-time

We are looking for a mission-driven, quantitative thinker keen to drive Tia’s business strategy and drive business performance. Tia’s Business Operations team works closely with teams across the organization and serves as the glue to ensure that the company translates top-level strategy into executable, operational steps for the company. This individual will play a key role measuring, monitoring and reporting on business performance to Tia’s board of directors, ELT and broader set of leaders across the business. You will develop a deep understanding of Tia’s metric performance, answer critical questions about our business through in depth analytics, and help drive Tia’s growth projections.

The individual in this role will want to be more than consultative, they will seek to ‘roll up their sleeves’ and support operating teams with implementation as a key business partner. The individual in this role will thrive on quick analysis, fast decision-making while effectively bringing others along, have a knack for “herding cats” and will be highly effective at holding team members accountable to achieving determined outcomes.

The best person for this role will love experimenting towards impacting outcomes – will have a penchant for designing quick, testable strategies - gaining data to support the hypothesis and then making “lean in” / “lean out” decisions. They will also be able to quickly understand ideas with limited direction, start mocking up plans, loop back for feedback early and often and bring a project towards completion.

This person will have an innate understanding of impact over effort – able to both deliver scrappily in times of quick and fast iteration and also develop highly polished work product when needed. This person enjoys limited hand holding, but knows when and how to effectively loop in others for feedback.

This individual will have strong leadership presence, with an ability and desire to run key operating cadences for the company, stand in for CEO / ELTs when not present, and regularly present in board meetings.

This individual will also be highly driven to ‘find the bone’ – analytical, curious, determined, thoughtful, thorough and incredibly mission oriented.

Business Planning & Strategy

• Partner with Tia’s leadership team to run Tia’s OKR process – translate strategy with ELT into actionable goals, translate these goals into metrics and drive towards these outcomes across the business
• Collaborate with leaders across critical teams (Marketing, RCM, etc) to maintain a clear picture on progress against business goals, highlighting key risks on initiatives
• Drive insights and strategic priorities to impact key business outcomes, partner with teams to achieve these outcomes
• Run board and ELT meeting cadences

Metrics Reporting & Analysis

• Create and iterate on models for Tia’s key business drivers- such as membership acquisition, appointment utilization, and revenue. Build easy to understand models that can be provided to team’s across the org to understand financial performance.
• Own the entire picture of Tia’s business -- evaluate Tia’s business targets and our performance against it on an ongoing basis
• Perform ongoing analysis as it pertains to Tia’s business metrics, operational shifts, and performance trends

Abilities & Skills

• Highly analytical, quantitative
• High octane operator ready to run at many, diverse problems and growth opportunities
• Concise and effective communicator
• Strong operational / process orientation
• Ability to cross-functionally partner to drive outcomes
• Strong “user” mindset - the ability to prioritize patient experience and outcomes even while driving revenue collections
• Strong ability to synthesize big picture trends while maintaining an exceptional crisp picture of the details of “how it works”

Qualifications

• At least >8 years of working experience
• Preference for an individual from strategic finance, consulting or product management background
• Experience building financial models and business cases necessary
• Experience in healthcare strategy / operations and awareness of RCM / payor related revenue collection processes is desired
• Experience working with executive teams a plus
• SQL, Excel skill set required; experience working in Tableau a plus

Benefits

• Competitive salary with performance-based bonuses & equity ownership
• Health, dental, and vision insurance
• 401(k) retirement plan
• Unlimited PTO
• Continuous learning opportunities and professional growth